Page 137 - English for Front Office

In this case, the receptionist staff ask the
guest to complete the registration letter
likewise in the walk-in guest. In the
registration later, there are some important
points that must be full filled by the guest
such as guest full name, address, sex,
phone number, ID card, types of room,
room rate, and date of arrival, departure
date, deposit, and the signature. This is the
second reservation that will be collected as
the administrative data of the hotel.

5. Re-check and re-explain the guest request
In addition, after the guest finish in
completing the letter, the receptionist staff
will recheck and re explain the reservation
to make it clear between the guest and the
hotel itself. Usually, the receptionist will
emphasize some point like length of stay,
type of room, the price of the room, the
facilities, and other special requests. This
is very important stage to avoid problems
or miss understanding between guest and
the receptionist.

6. Ask and explain the guest deposit
Before moving to step of payment, usually
the receptionist will ask and also explain
about the deposit amount and purpose of
the deposit. This deposit has a purpose as
the guarantee of the reservation, as the
guarantee if any items are damaged. This
deposit depends on hotel regulation. This
deposit will be returned to the guest if
there is no problem occur during their