Page 2 - English for Front Office

Preface

This book is designed to help students majoring in hospitality
particularly hotel front office staff improve their English
language skills and communicate more effectively with guests.
This book consists of fifteen units: Unit 1 Greetings and
Welcoming Guests; Unit 2 Describing Hotel Types; Unit 3
Describing Room Types; Unit 4 Describing Hotel Facilities and
Services; Unit 5 Giving hotel information; Unit 6 Handling Room
Reservation Via Telephone; Unit 7 Handling Room Reservation
Via E-mail ; Unit 8 Handling Amendment Reservation; Unit 9
Handling Cancellation Reservation; Unit 10 Handling Check with
for Walk-in Guests; Unit 11 Handling Check in with Guaranteed
Reservation; Unit 12 Handling Group Check in; Unit 13 Giving
Direction Inside and Outside Hotel; Unit 14 Handling
Complaints; Unit 15 Handling Check Out. These units cover
social practices performed by the hotel front office, which are
derived from the results of needs analysis.

The authors hope that this book will help students perform their
professions more skillfully and professionally. However, no one
is flawless, and this book is no exception. As a result,
constructive criticism and input are much appreciated in order to
improve the contents of this book. Users feel free to contact the
writers at marsakawatiera@gmail.com

Singaraja, September 2023