Page 3 - English for Front Office
P. 3
The writers
Table of Contents
Preface
Unit 1 Greetings and Welcoming Guests
Unit 2 Describing Hotel Types
Unit 3 Describing Room Types
Unit 4 Describing Hotel Facilities and Services
Unit 5 Giving hotel information
Unit 6 Handling Room Reservation Via Telephone
Unit 7 Handling Room Reservation Via E-mail
Unit 8 Handling Amendment Reservation
Unit 9 Handling Cancellation Reservation
Unit 10 Handling Check with for Walk-in Guests
Unit 11 Handling Check in with Guaranteed Reservation
Unit 12 Handling Group Check in
Unit 13 Giving Direction Inside and Outside Hotel
Unit 14 Handling Complaints
Unit 15 Handling Check Out
Bibliography
