Page 6 - English for Front Office

TEXT EXPLOITATION
TASKS
Task 4

Read the following text.

Greetings and welcoming guests

(Photo source: https://www.istockphoto.com/)

A Front Desk Representative is a professional who is the first

point of contact for all customers of in a hotel. When a guest
arrives in a hotel, he/she will be welcomed and greeted by the

front desk agent. The way the front office staff welcomes and
greets the guest brings is very important because it is the first

point of onsite contact. The staff should create good first
impressions for the guest.

To be able to create good impressions for the guests on the

guests’ arrival, the front office should consider the following tips.
1. Dress to impress. Since first impressions are so

important, it is important that the front desk agents pay

much attention on his/her grooming. The staff wears clean
and ironed uniform. Use visible nametag. Use mild