Page 10 - English for Front Office

11. Find a point of contact. Working as the font office
agents is not only getting things done, but more

importantly is maintaining a good relationship with the
guests. It is important to always find ways to make a

conversation and establish a point of connection with the

guests. The front staff can compliments the guests, such
as when you like someone’s earrings or they’re wearing a

sweatshirt with your college logo on it, the front office
can tell them by saying “wow, that earrings look suit on

you. Complimenting people is a great way to strike up a

conversation and establish a point of connection. It’s also
a way of making them feel good.

12. Provide memorable last impression. When the guest
will leave the hotel, the front office staff express gratitude

to the guest for choosing the hotel and for their stay.

He/she then asks about their overall satisfaction with the
check-in process and address any concerns or issues

raised. The staff also can provide a contact number or
name of a staff member to reach out to in case of any

further assistance required. Wish the guest a pleasant stay
and express a desire to serve them again in the future

Applying the above tips is important to create good impressions

to the guests. The way they are greeted can provide great results.
The ways the front office welcome and greet the guests can affect

the guests’ satisfaction and can be a mouth to mouth promotion
for the guests. When the front office can meet the guests’