Page 12 - English for Front Office
P. 12
After watching the video, discuss with your friends how the staff
greet and welcome the guests.
Task 7
After watching the video, work in pair to practice greeting and
welcoming the guests. You may use the following template to
assess your friend’s performance.
No Indicators 5 4 3 2 1 Remark
1 Standing position
(stand straight, head
up, confidence)
2 Establish eye contact
3 Smile warmly and
sincerely
4 Use friendly tone in
greeting guest
5 Apply proper
grooming
TEXT COLLECTION AND PRESENTATION
TASK
Task 8
Works in groups, and follow the prompts below.
1. Visit a hotel. Observe how the front office staff greet and
welcome you.
2. Analyze how the front office use verbal and non-verbal
language in greeting and welcoming you
