Page 15 - English for Front Office
P. 15
1. What might be the types of the guests staying in that
hotel?
2. What services are the above hotel usually offered to
guests?
3. Do you know what type of hotel it is?
4. What activities are the guests usually doing in the above
hotel?
5. Can you guess the typical location for the above hotel?
Task 2
Put a checklist on the provided column.
No Items VI I R L NI
I I
1 Number, size, and types of rooms
2 Elegance and comfort of
surroundings
3 Cleanliness and sanitation
4 Staff size and specialization
5 Range and level of services
6 Reservation and referral services
7 Quality and diversity of food
service
8 Bar and beverage service
9 Accessibility to entertainment and
activities
10 Availability of transportation
11 Courtesy and helpfulness of
personnel
12 Location of the hotel
13 Amenities
Note:
VI: Very Important
I : Important
RI: Rather Important
LI: Less Important
NI: Not Important
