Page 11 - English for Front Office

satisfaction, they can come back in the hotel or can tell other
people to stay in the hotel.

(Adapted from https://www.mews.com/en/blog/welcoming-
greeting-guests)

Task 5

Answer the following questions.

1. Why is greeting and welcoming guests in appropriate
manners important to be performed by the front office
staff?
2. How does the front office stand when greeting the guest at
the front desk?
3. Is building interpersonal relationship with the guests
important to be performed by the front office staff? Why?
4. Mention ways to build interpersonal relationship with the
guests
5. When you are handling a telephone calls, and at the same
time, a guest is approaching the front desk. How would
you respond to the guest?

Task 6

Watch the video