Page 4 - English for Front Office

UNIT 1

GREETINGS AND WELCOMING GUESTS

Learning objectives:

After learning Unit 1, students are able to:

1. Differentiate between formal and informal ways of
greetings
2. Use appropriate English expressions to greet and welcome
guests
3. Use appropriate non-verbal language to greet and
welcome guests

PERSONAL EXPERIENCE ELICITATION
TASK

Task 1

Take turn asking and answering the following questions to your
fellows. Share your personal experience in greetings and
welcoming guests.

1. Have you ever been greeted by a receptionist?
2. How did he/she greet and welcome you?
3. Do you think that the way he/she greet you is appropriate?
Why?

Task 2

List some procedures to greet and welcome guests on arrival

1. ___________________________________________
2. ___________________________________________
3. ___________________________________________
4. ___________________________________________