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78 COMPETENCY-BASED QUESTIONS AND ANSWERS

D. Easygoing. Easily switches gears from one function to another, without getting
overwhelmed.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

E. Responsive. Reacts appropriately when escalating situations arise.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

F. Receptive. Implements an open-minded approach and a willingness to listen to
new ideas.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

G. Approachable. Friendly and easy to talk to in a variety of situations, especially
those that are stressful and demanding.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

H. Multi-Tasker. Performs varying tasks at once, while staying calm and collected.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

I. Accepts Criticism. Values constructive feedback and takes such as an opportu-
nity to grow professionally.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

American Management Association
www.amanet.org