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xii 201 COMPETENCY-BASED INTERVIEW QUESTIONS AT A GLANCE

3. Tell me about a time when you encountered competing dead-
lines and you had to choose one deadline to fall by the wayside in
order to meet the others. (p. 66)

4. It is impossible to please every staff member or client. Describe
a time when you made an unpopular decision. (p. 67)

5. Recall a time when you were approached to take sides on an is-
sue, but decided to stay neutral. (p. 67)

6. Tell me about a time when you came up with a way to increase
output. (p. 67)

7. Describe an occasion when you made a decision that could
have had a negative impact on the company if not managed
correctly. (p. 68)

8. Give an example of a time when you were surprised by an un-
expected situation and had to change course quickly. (p. 68)

9. Recall a time when you used good judgment and logic in solv-
ing a problem. (p. 69)

10. Tell me about a time when you thought a problem was re-
solved, only to find out that you were mistaken. (p. 69)

11. Not all problems have clear-cut solutions. Give an example of
a difficult decision you made and your thought process for
making it. (p. 70)

12. Summarize a time when you managed a situation characterized
by high pressure. (p. 70)

Independence Interview Questions

13. Because not everyone always agrees with every company pol-
icy, tell me about a time when you spoke up against a standard
procedure. (p. 72)

14. This division is a department of one. The person hired will be
required to manage problems on his or her own. Please describe
a time when you dealt with a situation without receiving input
from staff members. (p. 73)

15. Working in a team environment has its benefits. Likewise,
working independently is also rewarding. Provide an example
of a time when you were commended for your ability to com-
plete a task on your own. (p. 73)

16. Describe an occasion when you managed a situation that was
your supervisor’s responsibility. (p. 73)

American Management Association
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