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138 COMPETENCY-BASED QUESTIONS AND ANSWERS

Career Values and Behaviors

A. Remains cool under pressure. Does not get overwhelmed by problems; analyzes
a situation and comes up with viable solutions.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

B. An astute troubleshooter. Eliminates potential sources of problems and investi-
gates underlying causes.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

C. Forward thinker. Anticipates situations and proactively takes steps to mitigate risks.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

D. Innovator. Develops creative ideas that result in sustainable changes for the or-
ganization.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

E. Reasonable. Leaves emotions at the doorstep and tackles problems objectively,
with a business perspective.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________

F. Critical thinker. Poses questions that open up discussion and weighs options to
figure out solutions.

American Management Association
www.amanet.org