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COMPETENCY #4—ANALYTICAL SKILLS 143

Result: My efforts garnered the interest of ActiveFit, the largest inde-

pendent retailer for sports apparel. Securing that major account opened
doors to additional lucrative contracts.

Question 140. Describe an occasion when you had to go to work sick.

What were the circumstances?

Situation: One day, I woke up without a voice and with a slight fever.

As a paralegal, I knew my presence at work was always essential but that day
especially I had to prepare a report for one of the attorneys, who needed it the
following day.

Action: Without hesitation I went into work. Unable to speak, I asked an-

other assistant to answer my phone calls and redirect them or take messages.
I focused my efforts on completing the report.

Result: The next day I woke up feeling worse and did not make it into

work, but the attorney had the report in hand for his court date.

Question 141. Give an example of a small project that you executed

that had a departmental impact.

Situation: As a seasoned sales manager, I was comfortable serving

as mentor, coach, and motivator for the sales teams of King Red Manufac-
turing. Though the company’s sales were strong, there was always room for
improvement.

Action: Following a series of assessments, I lined up sales represen-

tatives with vertical markets that matched their talents, strengths, and per-
sonalities.

Result: This minor adjustment in territories unexpectedly netted the

company an additional 8 percent in revenue.

Question 142. Describe a time when your analytical skills were put to

the test.

Situation: As a relationship officer for Drummond Financial, I ex-

panded the bank’s relationships with its customers by acting as a consultant
when offering advice on products.

Action: To minimize identity theft, money laundering, and terrorist fi-

nancing, I complied with the USA Patriot Act and implemented “Know Your

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