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COMPETENCY #4—ANALYTICAL SKILLS 151

Situation: When you are dealing with HAZMAT material, it is vital that

employees understand safety protocols and wear protective clothing.

Action: Though usually only managers take the Certified Hazardous

Materials certification course, our production plant had a high incidence of in-
juries. As a result, I also asked employees who met the certification require-
ments to complete the course and take the test.

Result: With the knowledge gained during the certification process,

these managers and employees became more diligent about following pro-
cedures. Consequently, there were fewer workers compensation claims.

Question 157. Our slogan is “Better Quality, Better Entertainment.”

With that in mind, give an example of a time when you served that slogan in
your previous (existing) position.

Situation: As an assistant to a filmmaker, I was to scout locations for

a documentary film; the film’s subject did not want the movie to be filmed in
her home.

Action: I took pictures of her residence to use as a reference when

searching for a location. This ensured that I found a place closest aesthetically
to hers.

Result: The subject and the filmmaker were pleased with the shoot lo-

cation. Each said that I located a place with the charm and realism of the orig-
inal home.

Question 158. Tell me about a time when you analyzed a situation and

found many mistakes had been made.

Situation: I was an investigator for the forgery department of Univer-

sal Bank, and it was my job to identify fraudulent transactions. When con-
ducting an internal audit, I realized that a significant number of flagged files
had never been scrutinized.

Action: I contacted the customers involved to ask follow-up questions

regarding their transactions. In addition, I phoned other financial institutions to
find the answers to related questions.

Result: My efforts reduced fraudulent losses by 35 percent.

Question 159. Recall a situation in which you used more than one skill

at a time.

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