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152 COMPETENCY-BASED QUESTIONS AND ANSWERS

Situation: As a store detective for Redline Fashion, one of my respon-

sibilities was to apprehend customers who stole items. A group of teenagers
had been banned from the premises because they had been caught swiping t-
shirts. They showed up a few months later and attempted to steal electronic
gadgets, but were caught again.

Action: I detained the guilty parties, questioned them regarding the il-

legal activity, and spoke with their parents and the police department, as well
as testified in court.

Result: To ensure the court proceedings went in our favor, I com-

pleted all the paperwork with care. In addition, my good communications
skills ensured that the legal process went smoothly.

Question 160. Give an example of a time when you participated in a

team effort to complete a one-of-a-kind project.

Situation: My daily responsibility as a telephone help-desk represen-

tative was to support over two hundred users, answering their technology-
related questions when they called in. As part of a special relocation project,
the help desk team was tasked with reassembling the call center equipment
in a newly bought building.

Action: I was charged with moving the hardware, installing wireless

equipment, and integrating the phone system.

Result: Working together as a team, we made the move easier and

were able to set up equipment so we would be most comfortable and efficient.

American Management Association
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