Page 40 - E-Modul Penanganan Guest Laundry Hotel

Contoh percakapan dalam mengantarkan pakaian tamu (delivery guest laundry conversation)

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Tabel 6.1 Percakapan Valet dan Tamu Saat Delivery Guest Laundry

Valet : Good afternoon. Laundry service please.
[Selamat sore. Laundry service.

Customer : Come in please.
[Silahkan masuk]

Valet : Good afternoon Mr.Peter. I’m Eko from valet section. I would like to

deliver your laundry. Would you like to check your laundry, Mr.Peter?
[Selamat sore Pak Peter. Saya Eko dari seksi valet. Saya ingin

mengantarkan cucian anda. Apakah anda ingin memeriksanya Pak
Peter?]

Customer : Yes, it’s good. May I know how much I must pay?
[Iya, bagus. Boleh saya tau berapa saya harus bayar?]

Valet : Well, Mr.Peter. This is your laundry bill. The charge for 10 pcs + 21%

tax and service. Do to you want express service, the additional charge for
it is 100% from your amount.

[Baik, Pak Peter. Ini tagihan laundry anda. Harga untuk 10 potong
pakaian ditambah dengan biaya pajak 21% dan service. Dikarenakan

anda menginginkan layanan cepat, tambahan biayanya adalah 100% dari

jumlah harga.]
Customer : Alright.

[Baik.]
Valet : Excuse me Sir. Could I have your signature over here please?

[Permisi Pak. Tolong tanda tangan di sini]

Customer : Sure.
[Boleh.]

Valet : Thank you so much Mr. Peter. Is there anything else?
[Terimakasih Pak Peter. Ada lagi yang bisa dibantu?]

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