Page 71 - Making Instruction Work
P. 71
chap 6 3/4/97 4:14 PM Page 59
task analysis 59
snapshot of the job can be studied. If those performing the job
are expected to perform a task, write it down. You will decide
later which tasks will need to be learned and whether you will
be the one to teach them.
For example, nearly every job involves some sort of paper-
work. People are expected to complete forms, write reports,
read job tickets, fill out requisitions, write letters, and so on. If
paperwork is expected, those tasks should be included on your
list.
Many jobs also require people to interact with other people.
Sometimes it is with customers, sometimes with patients or
victims, sometimes with superiors, with colleagues, or with
spouses.Appliance-repair people are expected to “instruct cus-
tomers” on how to avoid certain problems in the future.
Managers are expected to “conduct exit interviews,” and police
officers are expected to “interview witnesses.” Whatever its
nature, if the competent job performer is expected to do it, add
it to your list. Here’s an example of a task list.
Example: Electronic Technician.
1. Troubleshoots to locate troubles.
2. Clears troubles from equipment.
3. Completes parts-requisition forms.
4. Reads schematic and/or wiring diagrams.
5. Uses test equipment to make measurements.
6. Calibrates test equipment.
7. Interprets test results.