Page 71 - Making Instruction Work
P. 71

chap 6  3/4/97 4:14 PM  Page 59




                                        task analysis                       59


              snapshot of the job can be studied. If those performing the job
              are expected to perform a task, write it down. You will decide
              later which tasks will need to be learned and whether you will
              be the one to teach them.
                 For example, nearly every job involves some sort of paper-
              work. People are expected to complete forms, write reports,
              read job tickets, fill out requisitions, write letters, and so on. If
              paperwork is expected, those tasks should be included on your
              list.
                 Many jobs also require people to interact with other people.
              Sometimes it is with customers, sometimes with patients or
              victims, sometimes with superiors, with colleagues, or with
              spouses.Appliance-repair people are expected to “instruct cus-
              tomers” on how to avoid certain problems in the future.
              Managers are expected to “conduct exit interviews,” and police
              officers are expected to  “interview witnesses.” Whatever its
              nature, if the competent job performer is expected to do it, add
              it to your list. Here’s an example of a task list.




              Example: Electronic Technician.

                  1. Troubleshoots to locate troubles.

                  2. Clears troubles from equipment.

                  3. Completes parts-requisition forms.


                  4. Reads schematic and/or wiring diagrams.

                  5. Uses test equipment to make measurements.

                  6. Calibrates test equipment.

                  7. Interprets test results.
   66   67   68   69   70   71   72   73   74   75   76