Page 28 - IRC Research Abstracts _ Souvenir_Neat 9 6

MOBILE ORDERING APPLICATION FOR
A GENERIC FAST FOOD RESTAURANT

1
2
Ricachelle U. Buenaventura , Aris E. Ignacio, DIT , and Julian Antonio S. Laspoña 3
1 College of Information Technology, Southville International School and Colleges Las Piñas
City, Philippines
ricachelleeeee@gmail.com

2 Dean, College of Information Technology, Southville International School and Colleges
Las Piñas City, Philippines
arisignacio@yahoo.com, aris_ignacio@southville.edu.ph

3 Instructor, College of Information Technology, Southville International School and Colleges
Las Piñas City, Philippines
julian.laspona@gmail.com, julian_laspona@southville.edu.ph

ABSTRACT

In a restaurant, waiting for service is one phenomenon for the customer. Restaurant owners often
overlook this matter which sometimes causes the customers to go to the competitor’s door. There
are several determining factors to be considered a good restaurant. Taste, ambiance, and service
are some of the important factors. When these factors are managed carefully, it will be able to
attract plenty of customers. Fast service is one of the most important factors in fast food
restaurants. These restaurants would avoid losing customers due to a long wait on the line.
During mealtime, customers rush to fast food restaurants to have a quick meal. This research
aimed to develop a mobile ordering application for a fast-food restaurant that offers a series of
functionalities wherein a customer can order food using this platform. The system was
developed using the Agile Methodology in assuring its proper implementation. A survey was
conducted to determine the acceptability of the mobile application. Five small fast food and
restaurant owners were invited to test and answer the survey and another set of fifty prospective
customers underwent the same set. As a result, the expected acceptability rating was obtained
from the survey conducted. Improvements of the system were recommended that were not
implemented in the current version due to time constraints and the non-applicability to the
current study.

KEYWORDS
Mobile Application, Ordering System, Fast Food, Long Queue, Agile Methodology,