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Health Advocate Makes Health Care Easier.

y Finding the right hospitals, doctors, dentists, and other leading health care providers anywhere in
the country
y Understanding how your health plan works, such as explaining routine terms like deductible and coinsurance,
and help with understanding the financial implications of in-network and out-of-network choices
y Obtaining estimates of common health care procedures in your area so that you can make informed
decisions and the approvals required before obtaining specified services
y Scheduling appointments with providers, including hard-to-reach specialists
y Arranging treatment and tests and help transferring X-rays and test results
y Understanding test results, treatment, and medications prescribed by your doctor
y Resolving claims for benefits, including the negotiation of billing and payment arrangements
y Navigating Medicare for yourself or your parents and parents-in-law

A Personalized Experience to Help You Take Charge of Your Health.
You or a covered family member may call Health Advocate as often as needed. There are no limits on the number
of times you may call.
The first time you call you’ll speak with a Personal Health Advocate (PHA) who will personally help you with your
issue. After obtaining the necessary background information, your PHA, assisted by a staff of medical directors
and benefits specialists, will begin working on your question or problem.

Get Started!

Health Advocate services are available 24 hours a day, seven days a week. Normal business hours are between
8:00 a.m. and 9:00 p.m. EST. After hours, and during weekends and holidays, staff is available to assist with
issues that can be handled during non-business hours.

Contact Health Advocate — 24/7/365

Phone: 866-695-8622 or Web: HealthAdvocate.com/members

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