Page 7 - Elevating Excellence: Raising the Bar in Ease of Doing Business

EXCELLENCE IN MOTION: QUEZON CITY BPLD'S EASE OF DOING BUSINESS (EODB) JOURNEY

Quezon City's journey toward business excellence was not without challenges. Despite the enactment
of Republic Act 11032, also known as the Ease of Doing Business and Efficient Government Service
Delivery Act of 2018, the city faced the weight of an outdated permitting system. Burdened by multiple
forms, redundant requirements, and separate databases across departments, the process was
complex and time-consuming. But today, these challenges have been overcome through innovation
and strategic reforms.
When Mayor Joy Belmonte took office in 2019, she
envisioned Quezon City as the Philippines' premier
business destination. Under her leadership, Quezon
City has successfully transformed into the nation’s
most business-friendly city, fostering growth and
investment.

The EODB Act of 2018 provided the framework for
streamlining business registration across the
country. Recognizing this, the QC BPLD embarked on
a mission to revolutionize its processes by
leveraging technology, simplifying requirements,
and enhancing customer experience. Its goal: to
make Quezon City a model for ease of doing
business, attracting investors and supporting local
enterprises.

DIGITALIZATION: ONE-STOP SHOP FOR

A GLOBAL BENCHMARK BUSINESS REGISTRATION

One of the key milestones in BPLD’s journey was To enhance efficiency, Quezon City revitalized
the launch of an online business permit its on-premise Business One-Stop Shop (BOSS)
application system in October 2020, replacing a – a centralized hub where entrepreneurs can
cumbersome manual process to a fully online complete all business registrations in one
platform through the QC E-Services portal. The location. Together with its automation
QC Biz Easy: Online Unified Business Permit initiatives, Quezon City’s BOSS model has been
Application System (OBPAS) has transformed widely recognized as a game-changer, fostering
the business registration process, allowing a more business-friendly environment in the
applicants to seamlessly apply for new permits, city by significantly cutting down processing
renewals, amendments, and special permits time and removing bureaucratic bottlenecks.
from anywhere.
In 2022, we took a significant leap forward by
Through its digital transformation, Quezon City launching the Online Liquor Permit System and
is rapidly aligning with global best practices of the Online Occupational Permit System,
neighboring well-developed cities like Seoul, enabling applicants to process their permits
Tokyo and even countries like Singapore and entirely online and eliminating the need for
Estonia, recognized leaders in e-governance. hundreds of thousands to queue at City Hall.

Quezon City’s commitment went beyond mere In 2023, we launched the Automated Zoning
compliance with the Ease of Doing Business Law Evaluation System, streamlining location
—we aimed higher. In 2021, we introduced the clearances, and introduced the Market One-Stop
Automated Inspection Audit System, a Shop (MOSS) in collaboration with the Market
groundbreaking advancement that streamlined Development and Administration Department.
regulatory compliance monitoring and MOSS revolutionized the stall application and
automated inspection notice issuance. management process for vendors and hawkers,
Complementing this, the launch of the while the Automated Zoning Evaluation System
Automated Document Delivery System ensured streamlined location clearance applications for
the seamless, mandatory delivery of permits business owners. Today, we maintain accurate
and clearances to nearly 80,000 business records of over 80,000 businesses across our
owners, curbing red tape and significantly vibrant city.
enhancing client experience. 4