Page 8 - Elevating Excellence: Raising the Bar in Ease of Doing Business

EXCELLENCE IN MOTION: QUEZON CITY BPLD'S EASE OF DOING BUSINESS (EODB) JOURNEY

TANGIBLE IMPACT AND A FUTURE OF CONTINUED

GLOBAL RECOGNITION INNOVATION

Beyond digital solutions, the BPLD prioritized Quezon City is set to leverage artificial
customer service excellence. With a well- intelligence (AI) and data-driven policymaking to
trained and responsive frontline team, they further streamline business processes and
ensure that business owners receive timely enhance efficiency. By 2025, AI will connect the
assistance and clear information. City’s multiple economic databases creating
visualizations that will enable the City to identify
Regular stakeholder consultations and gaps in its processes and frontend services,
feedback mechanisms were also implemented craft data-driven regulatory policies, develop
to continually refine and improve services. programs that could further improve the
98% reduction in business permit business climate in the city and create
processing time predictive analysis of future developments
Over 80,000 businesses digitally recorded down to street level.
and monitored
80,000 business owners benefited from These advancements align Quezon City with
automated permit delivery global leaders in digital governance and
Over 55,000 nano-businesses targeted for reinforce its reputation as a pioneer in
formal registration beginning 2024 Southeast Asia. While we celebrate our
significant achievements, we remain steadfast
Ma. Margarita S. Mejia, DPA in our commitment to continuous improvement.
By rolling out one online system after another,
Quezon City’s digital transformation has
Department Head, Business Permits and Licensing Departmentnot merely a goal
The pursuit of excellence is
received national acclaim, earning multiple but a promise to the people of Quezon City.
awards and recognitions from various Together, we are building a brighter, more
institutions. The city’s approach is now being prosperous future for all.
studied as a benchmark for other developing
economies aiming to modernize business
registration.

As Mayor Joy Belmonte affirms:

"We are not just streamlining processes —
we are transforming lives and opening
doors for businesses to thrive. Our
commitment is to continuously innovate,
ensuring that Quezon City remains the
best place to do business."

With its dedication to innovation, Quezon City is
shaping the future of ease of doing business in the
Philippines and beyond. The journey of
transformation continues…

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