Page 51 - GuardII+ Series 4208 Platform SM User Manual
P. 51

Troubleshooting



              7.  Troubleshooting


                        The GuardII+ does not typically require any special maintenance.  If the monitor does not
                     operate  as  expected,  there  is  some  basic  troubleshooting  that  can  be  performed  before
                     contacting Iris Power LP Technical Support.

                                     WARNING:
                                     All troubleshooting activities need to be performed by qualified personnel.

                                     NOTE:
                                     While troubleshooting, connections may need to be temporarily changed.
                                     Once troubleshooting is finished, make sure that the original connections
                                     are restored.

                        The GuardII+ indicators provide some status information.  This section describes the use
                     of the indicators during troubleshooting; for full functional descriptions of all indicators, refer to
                     the GuardII+ Platform User Manual.  Additional diagnostic information will be available through
                     IAM.
                        The troubleshooting procedures described here are for a check of all SM card functions.
                     Sometimes it may be obvious that a particular problem does not exist; if the monitor is not
                     indicating a problem with the SM inputs, there is no benefit to checking them.  In these cases,
                     a complete check may not be necessary; just go to the relevant section.

                        Contact information for Iris Power LP Technical Support is listed in Section 7.3.  If repairs
                     are required, Iris Power LP Technical Support will issue a Return Material Authorization (RMA)
                     with instructions to return the product.  If the monitor is out of warranty, a repair evaluation fee
                     applies.  The warranty details are given in the Selling Policy of Iris Power LP.
                                     NOTE:
                                     This  manual  contains  troubleshooting  information  specific  to  the  SM
                                     system:

                                       •  For details on troubleshooting generic GuardII+ functions, refer to
                                          the appropriate technology User Manual.

                                       •  For  details  on  troubleshooting  a  different  monitoring  technology,
                                          refer to the User Manual for that technology.


              7.1.  GuardII+ Diagnostics

                        The GuardII+ provides two levels of diagnostic information for troubleshooting.  Note that
                     a complete analysis of the diagnostic information is best performed by Iris Power LP Technical
                     Support.

              7.1.1.  Basic Diagnostics
                        Basic diagnostics are downloaded from the monitor using IAM’s ‘Get Diagnostics’ function
                     described in Section 6.7.5.  This includes top-level hardware and system information such as
                     whether  the  hardware  has  been  properly  detected  or  whether  the  system  is  configured



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