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CHAPTER 4

that are unfamiliar
V. Allow all participants to speak without interruptions

VI. Maintain a pleasant facial expression

VII. Be open to new methods and ideas

INVOLVING EVERYONE

1. Questions or statements, such as those listed below, may encourage group

participation and give each person at the meeting the opportunity to express
his or her opinion:

DEVELOPING AN ACTION

PLAN
1. Action plan is a description of tasks to be completed.

2. Action plan is a written plan of action can replace the traditional minutes of a
meeting.

3. The plan focuses on the actions to be taken after the meeting rather than simply

recording the proceedings.

4. The basic information about the meeting that should be included in an action plan

are:

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