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CHAPTER 4

open exchange of information.
3. To encourage an exchange of information, the leader can do all the following below:

I. Provide in advance materials that will be discussed

II. Arrange the room and seating to meet the needs of the meeting
III. Prepare visual aids that guide the discussion

IV. Use an appropriate leadership style

RELATIONSHIPS

1. The meeting will be impacted by the members' relationships with one another.

2. A good leader listens, asks questions, accepts criticism, keeps the meeting on

topic, and resolves conflicts.

3. In order to foster mutual trust and collaboration during meetings, leaders and

participants should adhere to the following guidelines:
I. Use neutral language in the discussion

II. Avoid placing blame

III. Ask open-ended questions
IV. Use terms that all participants understand or define those

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