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CHAPTER 4
4. Choose the things that a leader can do to form information exchange process
among group members [1 mark]
i. Arrange the room and seating to meet the needs of the meeting
ii. Prepare documents to guide the discussion
iii. Provide in advance materials that will be discussed
iv. Use an appropriate leadership style
A. i, ii and iii
B. i, ii and iv
C. ii, iii and iv
D. i, iii and iv
5. Explain FOUR (4) guidelines that will be helpful in the preparation before the
meeting [8 marks]
6. Discuss FIVE (5) guidelines to develop non-aggressive communication style during
a meeting.
[5 marks]
7.Explain THREE (3) responsibilities of a secretary in preparation for a teleconference
[6 marks]
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