Page 29 - DIVA_4_2006_No.27

aU'JFCU""

were one of tlie first credit ruii-
positioned to develop respon- iy in 2007 we are focusiiig all {JNFCU Travel Services", an
ons to introduce Intei'net
sive policies and guidance for of oir collective energies on online travel searcli engine
Banking and tlie mu'nber of
Management to translate into sei'vice. The opening of new witli discouited rates tliat cai'+
members wlio take advantage
appropriate financial products offices and orir visits to diver- be rip to 30% as a result.
of online sei'vices like
and levels of service. se locations are extensions of
eStatementsTM contiiu+es to
the {JNFCU mission: Sei'viiig O.' As it isyour mission, Ixoyv
grow above intkishy averages,

Q.' YVhatare 3.iour Long-r'arige tlie people who serve tlie (/O )iou ensm'e that Serving t1ie
as does oir intemational mem-
plans iri Genesia? world by enriching tlie liyes of Peolile Wlio Sersiethe World@

bersliip - now at 54%. Of coir-
its i'nembers. isyour stcdf 'members7focus?
se, orir Representative Offices
Above all, we want to become
iii Egope and Africa lielp LIS

the priinary financial institu- Q.' Myat are 3iour plans for Everyone WIIO joins tlie staff

span time zones and our liai-
tion for orir members in 2007? of {JNFCU knows the credit
son representatives in 15 corm-
Geneva and to tliat end are union difference - set"vice -

tries provide additional sup-
developing plans to offer fiill- We are ripgrading our compu- and orir rigorous traiimg pro-
poit.
service banking. We also liave ter systems whicli we call grams lielp reinforce staffs'
an expei'ienced team iii place Systeins Advantage' M to offer con'unihnent to sei'vice excel-

Q.' Is 3iow board of director:s

led by Khalid Glierzeddine, orir i'nembers new products, lence. As a member-owned
imerwrtional as yiiell?
Manager of tlie Geneva sei'vices, special offers and institiition, we report directly
Representative Offices. promotions in tlie near fiitiire. to oir meiribers wlio are orir
In 2005, {JNFCU members
When complete, Systems mnnber one pi'iority. UNFCU
elected Joyce Barbaricli,
Q.' How do yoxi determine Advantage will enhance oir lias a custoinized training pro-
Treasrirer of IAEA in Viei'uia
u'lyer'e to exparyd riext? existing Intei'itet and gram called BEST whicli,
to orir board of directors. Joyce
Telephone Banking platfonns, stands for Biinging Excellence
is our first intemationally-
We look to where large as well as our credit card offe- to Sei'vice and Teamwork and
based board member and
concentrations of our members iings. In fact, UFSTFCU will everyone across the entire
{JNFCU lias be+iefited from
are located, conduct extensive soon be introducing a new organization is iiwolved iii tlie
lier overseas perspective. (ur
research and deteimine cost, Eriropean gift cards program ti'aining program.
board members represent six
support and resorirces for the witli inajor retailers. Also
different nationalities and also
new facility. We recruit staff debuting is a double-reward Q.' Pi'7iat ar'eyour plans to pm-
liave )'iad significant expei'ien-
from tlie area. When we seek point special offer this vide otjier seniices?
ce sei'viiig tlie {JN and its spe-
to open ai'i office, we work clo- October. In New York, we are
cialized agencies globally.
sely with our sponsor, the UN, moving our back office staff A: We are working to provide
as well as with local govem- located in multiple locations in inveshnent advisory sei'vices
Q.' Wkrt hcrs the iristitution
tnet'it and banking autlioi'ities. New York to a new building in Switzerland in tlie near fiitu-
lear'ned (about tlie UN
across tlie river from tl'ie {JN in re. This way, we can provide
conmumihi) tdter 60years?
While we have no iininediate Long Island City, Queens. Tlffs orir members witli professional
plans to open additional offi- will allow us to erffiance opera- inveshnent advice tailored for
Be flexible. Be responsive.
ces in new locations, we are tional efficiencies globally. intemational staff and provide
And go above and beyond to
constantly striving to reacli a broad range of iiiveshnent

sei've inembers. We recognize
members at outlying duty sta- Our plai'is also include conti- options based on members'
tliat oir members ha've special
tions. From orir bases of opera- nued educational effoits to shoit- and long-range goals.
needs: many liave transient
tions in Viei'u'ia, Geneva, infonn members about cui'rent
posts and work in remote
Nairobi and Rome, we made events in tlie fuiancial news, Q.' How do yorr rrspond to

locations. Sei'ving them to tlie
visits last year to duty stations such as tl'ie need to save for member queriesfiom several

best of orir capability reqriires
in London, Boiui, The Hague, retirement and liow to safe- time 20/I('S au'ali?
agility. hi slioit, we strive to be
Arusha, Kainpala, Kigali, as guard against identity tlieff.
paitners witli oir members and
well as Copenhagen, Bi"uidisi We expanded orir Call Centre
tlie constant in tlieir lives -

and Trieste. We provided Q.' lbu state tliat )iori off;r horirs to inck+de Saturdays

being attimed to rii'iique needs,

members witli an oppoitunity 71exible pr'ograms. How is fi'om 07:00-15:00 (7:00 a.m. -
liaviiig a strong-sei'vice oi'ien-
to obtain ripdates and educatio- UNFCUable to do this? 3:00 p.m. EST) and cu'rently
tation and contimially seelcing
nal infonnation on a range of operate Monday - Friday fi'om
value-added business
financial topics, open new While we are considered a 04:00-22:00 (4:00 a.m. - 10:00
relationsliips to benefit our
accormts and ask questions large credit ui'iion witli more p.m. EST). Members can also
members- wlietl'ier tl'iese are
during office liours. As a tlian $2.3 billion in assets and reacl'i us toll-free fi'om 19
witli GlobalPlione Coi'por
result, we l'iave added Frencli 270 staff members, we are iiitei'i'iational locations.
ation or leaders iii teclu'iology
and Spanisl'i speaking Member nimble-tliat is we can take
working for ris beliii'id tlie
Service Representa tives to orir member suggestions into I believe we were also aliead
scei'ies. At tlie sai'ne tiine, we
Call Cenh'e. consideration and t)iei'i offer of several financial iiistitutions
liave realized tlie impoitance
flexible progi'ams to lielp siin- in offering WebChatTM, an
of making a positive difference
In the near and far ten'n, our plify their busy lives and meet online sei'vice that enables
by suppoiting charitable
focus is providing oritstanding tlie needs of a rmiqrie and members to obtain answers to
giving progi'an'is in Geneva
member-sei'vice and products trai'isient con'u'nru'ffty. For tliis tlieir qriestions in real-time
and arormd tlie world. We loolc
to lielp members yoring and reason, we conducted extensi- from a Member Sei'vice
foi'ward to anotlier 60 years of
old reacli tlieir financial goals. ve iriarket researcli iii-liouse of Representative. WebCliat lias
serving tlie {JN commrinity
Members are the lifeblood of orir membersl'iip and results proven to be one of orir most
around tlie world!
'[JNFCU and as tlie institution ii'icluded tlie launcli of a new, poprilar initiatives, saving
approaches its 60tli anniversa- discorinted h'avel prograi'i'i - ineinbers tiine and money. We
4 2006 Diva 27
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