Page 28 - DIVA_4_2006_No.27

@ yrcuo

UNFCU Expands Member-Service

to Best Serve UN Community

Interview with Daniel Ptacek,
Vice President of Branch Operations

(Fr'om left to riglit) K)ialid Glierzeddirie, Manager; UNFCUGeneva
Representative Offices, and Arnaud Ripert arid Timoth)i Challeri, UNFCUMember
Service Representatives, at the neur UPJFCU office at Palais des Nations.
Having launched a Repre- at the duty station. Additionally, Q.' How do )iou reacJr out to other
sentative Office in Rome, orir volrinteer-liaison representati- rnember's dii'rctlv and lcnow what
expanded its presence in ve in Bonn and The Hagite serve thev want?
Geneva, introduced an inter- as key poiiits of contact for mem-
national travel service as bers there and we are exploffig We continually reqriest members'
well as added multi-lingual possible additions to tlie liaison feedback througli su'veys, during
representatives in its Call teain in Europe. {JNFCU Liaison educational workshops, via oru'

Centre - and all of this last Representatives are based in newsletters and online coinmru'ff-
spring, United Nations varioris UN and UN agcncy cations becarise wc want to stay
Federal Credit Union offices. attiuied to tl'ieir needs. Volunteer-
(UNFCU) is taking its seivice liaison representatives located in
mission to new levels. DIVA Orir overall approach is to conti- 15 diverse locations inctuding
recently interviewed Daniel i nially reqriest member feedback, Bonn, Bangkok, Santiago, Cairo,
Ptacek, vice president of ii riplement programs as tliey are Montreal, Harare, Dar es Salaam

Branch Operations and a 19- possible, and enl'iance members' and Ai'uslia also provide us with
year veteran of the institu-
overall experience - wlietl'ier it be insiglit on paiticular qriestions
tion, to learn more about
accessing yoru' accounts via ou' and wliat members want-pro-
UNFCU's overseas initiatives
website, rising Teleplione duct and sei'vice offei'ings, new
and upcoming plans for its
Banking or mal<ing travel plans Intemet Banlcing featiires, you
60th anniversary year.
tl'u'origli UNFCU Travel Sei'vices. nairie it.
Q.' What is your business stratr5y

In tei'ins of tlie big picture, we Additionally, to create a dfiect
in Eumpe?
expect to offer accorints iii Swiss lii* to orir board of directors,
francs and eiros - and tlffs is in {JNFCU recently named six

We sh'ive to provide inembers
direct response to mei'nber sur- member-volunteer Regional
witl'i outstandiitg sei'vice no mat-
veys. We want to continue to Advisors, two eacli from Geneva,
ter wliere tliey are located and

gi'ow our ii'itei'national members- Nairobi and Vienna. In Geneva,
liave developed different strate-
liip and fill a need witli multiple our Regional Advisors are
gies to best sei've tlieir needs. For
cui'rency accormts and are Armands Cakss, Program and
example, several tliousand of our
worlitg to acliieve tliis end. &idget Officer, Financial
members are located across Resorirces Management Sei'vices,
Eairope. For this reason, we ope-

Q.' How did tlie nesp'office in {JNOq and Micliael J. Dudley,

rate Representative Offices in
Rome come about? Head, Investigations Unit,
Gei'ieva, Vieiina and are veiy
UNHCR. Tlieir email addi'esses
pleased to liave just opened an
We liave more tlian 2,000 mem- are acakss@unog.ch and
office in Rome. Responding to

bers iii Rome aiid inany expres- D u d l e y @ u n h c r. o r g,

members' reqriests for greater
sed strong interest iii orir liaviitg a respectively. Regional Advisors
convenience, we opened a tliird
face-to-face presence. {JNFCU are responsible for providing an
office iii Geneva at Palais des
recniited and ti'ained staff and open, two-way flow of coini'nuni-
Nations last spring. We develop a
tliey are ready to operate as a cation between tlie Board and tlie

pliysical presence wlien tliere are
Representative Office. membersliip. Based on tlieir
large concentrations of UN staff
feedback, tlie Board will be better
26 4 2006 Diva
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