Page 23 - Community pharmcy practice E-book 2025

31/10/2025, 23:40 Community Pharmacy Practice - Course Materials

Responding to a request for help with symptoms

INFORMATION-GATHERING: DECISION-MAKING:

Questionning.(mnemonics) Algorithms

Referral if needed

TREATMENT: all options (EBM: Quality of available evidence /The professional experience
/Patient experience and preferences)

OUTCOME: if symptoms not improved

Problem solving model (systematic approach)

The basic steps used in the comprehensive problem solving model are as follows:

1. Gather information
2. Perform assessment and triage
3. Prepare and implement a plan.
4. Educate the patient.
5. Evaluate patient outcomes.

The possible reasons for referral for further advice
include:

'danger' or 'red flag' signs or symptoms
Iincomplete information (e.g. a ear condition where the ear has not been examined)
duration or recurrence of symptoms
Failed medication (or ADR)
Patient-specific factors (age,..)

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