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CHATBOT

WHAT EXACTLY IS A CHATBOT?

A chatbot is a computer program that simulates human conversation through automated
voice commands or text chats or both. Through the use of Natural Language Processing
(NLP) coupled with artificial intelligence (AI), a chatbot system can deliver messaging that
simulates the human interaction associated with regular conversations.

From a learning perspective, you can use chatbots to turn a presentation of educational
content into a series of messages that appear like a conversation with the instructor or a
fellow student.

FEATURES OF CHATBOTS AS A LEARNING TOOL

Using chatbots in the learning process offers several unique features. For example,
chatbots can be automated to initiate interactions with learners and are interconnected with
the learning content and desired learning outcomes, so they can give feedback to learners as
they work through a given situation. They engage learners through a one-on-one experience
in a question-and-answer process that mirrors human conversation.

A major benefit of using chatbots is the real world scenarios they can create that give
learners the chance to practice using new knowledge and skills through simulated
interactions. This is all possible through how chatbots are designed and programmed using a
hybrid approach of pattern-matching techniques and matching learning algorithms to
respond to learners’ comments and feedback.

THE BENEFITS OF CHATBOT LEARNING

There are several benefits to incorporating chatbots into employee learning programs.
One is that learners can take in content at their own pace and time preference. Chatbots are
available 24/7 for ongoing support in gaining skills and knowledge or assisting learners with
upcoming preparations such as for a presentation or sales call.

Most chatbot services can use voice or text to exchange and interact with it. This
adaptability gives learners a little more choice. And chatbots are a cost-effective way to
provide ongoing support.

Chatbots can help with pre-assessment of skills and knowledge in a particular learning
subject. In conducting this evaluation, the chatbot processes the information collected and
engages the learner in a more personalized training experience. Many of your younger
employees prefer such real-time messaging that gets them detailed answers or explanations
on various topics right away. You also can follow up and do a post-evaluation via chatbot
after the training.

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