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016 A flexible workforce—including a multi-skilled one—can help an
O r g a n i z a t i o n expand its business capabilities while not necessarily expanding its
staff. In small and medium sized Organizations, multi-skilling is particularly important.
Multi-skilling can not only make work more satisfying for employees but also help
enhance employee performance. For e.g. an Organization in Hyderabad had an Industrial
Relations issue where casual labors on contract were decided to be utilized in the
company. But the labors lacked skills, therefore to make this decision a mutually rewarding
both for the labors and the Organization, it was decided to go for their skill up gradation
in multi skills and utilize them according to best of their instincts in a particular skill. This
L T & D was conducted using purely in-house resources, converting 40 unskilled labours
into semi skilled work force through a L&D Program that ran over one and half years.
At the end of the LT&D Program they were certified by the Andhra Pradesh State
board of Technical Education. This is a classic case, which demonstrated the solution for
an IR Issue while offering organization a manpower dividend.

Training within industry

017 Another type of training practiced globally as well as in Indian Organizations
is known as Training within Industry , or "just-what's-needed" training. As the name
implies, this short-term training fills a specific need or responds to a particular problem.
Training within Industry is a standard training practice which is further categorized into
three categories as Job Instruction training, Job methods training and Job relations
training, often as a supplement to LEAN manufacturing practices which has its focus on
standardization of work and minimization of waste.

Competency Development Programmes

018 Today Organizations view their human resource as an asset; therefore
they constantly evaluate their employees and prepare them strategically for higher roles
and greater challenges. This Competency mapping is done through Assessment
Workshops, and based on a s s e s s m e n t W o r k s h o p s LT&D Programmes are
conducted to improve the competencies of individuals. The assessment centres indicated
in one of the Public Sector Undertaking the need to train its Senior Executives in
Excellence in Leadership, Excellence in Operations and Excellence in Business. The
Public Sector unit has organized LT&D progra mmes in collaboration with
IIM’s to prepare its Senior Executives for future roles.

Just in Time Training

019 Some times based on very specific and immediate requirement, very short
duration training is also imparted through external or in-house expertise to train
personnel on job, for instance in some Organizations , the Security personnel were
trained in using the metal detectors in a three hour session by an external expert.

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