Page 110 - MODUL KELAS X 2021-protected
P. 110
B. STANDAR OPERASIONAL PROCEDURE F&B SERVICE
● Greeting the guest
W : “Good morning / Good afternoon / Good evening Mam / Sir. Welcome to our Telkom Schools
Restaurant. May I have you?”
G : “Yes, I would like to have lunch.”
W : “Have you made a reservation before?”
G : “Yes / Not yet.”
W : “For how many person?”
G : “1,2,3,…”
W : “Please follow me Mam / Sir.”
● Lead the guest to the table
● Siting the guest
● Open the guest napkin
● Open water goblet
● Give the menu
● Pour ice water
● Explain the menu
W : “This is our menu today”
● Taking order
● Repeat order
● Take the menu
● Tulis menu yang dipesan di slip order, terdapat 3 rangkap slip order:
- Putih, diberikan ke kitchen
- Merah, diberikan ke cashier
- Kuning, disimpan sebagai pegangan waiters
● Give the bread (if needed)
110
