Page 181 - 2019 Technical NMT Hybrid4

HYBRID4 NMT – Multimedia (MM17) – Troubleshooting
[DCU] Bluetooth: Connection/Pairing/Contacts

 88% of received units with BT-complaints are NTF

 A few simple pointers could greatly reduce this figure:

• 1. Bluetooth handled by:

Model 13CY 17CY

Configuration DA DA + TEB DCU DCU + MEU

Bluetooth in DA TEB DCU DCU

• 2. Basic steps prior exchanging TEB or DA/DCU:

- Check the compatibility list on https://www.toyota-tech.eu/Bluetooth/search.aspx
- Be sure both phone, DCU/DA, TEB/MEU is running the latest software

- Remove pairing from both the DA/DCU/TEB and from the phone
- Optionally: You can delete all “Personal Data” from the DA/DCU/TEB

- Soft reset the phone: please check the owner’s manual for specific instructions

- Disconnect DA/DCU and TEB from +B for >1 minute
- Pair the phone again to the DCU
- Always crosscheck with another good known working phone

- Always crosscheck on another, identical vehicle

- Most phones do not transfer SIM-contacts to the head unit (please copy them to internal memory)