Page 10 - CCS Polices and Procedures

Crew Consulting Services
Policies and Procedures
 Individual rights
 How to handle complaints

 Monitoring and enforcement

 Cultural Competence
 Individual Rights

 Documentation & record keeping
 Incident Report Training

 Disaster Preparedness Training
Twenty (20) hours of continuing professional education in case management topics will be required annually,
with record of continuing education maintained by the agency. Other professional development activities may
include Mandated Trainings, Orientation, Seminars, Webinars, In-service, College of Direct Support, and
Conferences.

5.2 ICWP Program- Training Plan

Case Managers working with the Independent Care Waiver Program (ICWP) will attend the New Provider Training
(NPT) prior to working with the ICWP cases.
New Case Managers must complete the DCH case manager modules within sixty days of approval. ICWP case
managers must participate in a minimum of 4 continuing education opportunities per year. Each case manager
must document their attendance and maintain this documentation in a Program Integrity file. Failure to attend
mandatory training sessions will result in progressive disciplinary action.

Continuing education requirements include the following:

• Participation in training sessions through Georgia Department of Community Health two times per
year.
• Participation in at least one Independent Living Philosophy and Goals training session through a
Center for Independent Living annually.

• Participation in at least one additional continuing education event annually. These can be approved
seminars, CEU events sponsored by colleges/universities, state training with the Department of
Community Health, Touch the Future Expos, trade shows on equipment, advocacy seminars, Centers for
Independent Living training sessions, and seminars for traumatic brain injury, spinal cord injury, cerebral
palsy and muscular dystrophy or other special needs population
CCS ICWP staff must attend and/or send supervisory staff to the scheduled quarterly training sessions. Georgia
Medical Care Foundation will be responsible for providing training dates. CCS staff who serve ICWP individuals
must adhere to the mandatory requirement training sessions. Failure to attend provider training will result in
termination from the program.

5.3 Clinical Supervisor Training

Thirty (30) hours of continuing education in supervision and support coordination topics will be required
annually, with record of continuing education maintained by the agency.

Version Date: 6/23/2018 Page 10 of 33