Page 33 - my SUCCESS! my CHOICE

Deepak Gupta my SUCCESS! my CHOICE
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“Absolutely Dan! Worthwhile to reemphasize that every conversation is a relationship between

speaker and listener; both shaping it. We will miss a critical part of communication if we do not

observe the nonverbal signs of the speaker. And on the other side, be aware that listeners too are

watching us for these signs; so, we must use them judicially to enhance the impact and effectiveness

of our communication. This is the reason why face-to-face communication is most effective.”

“Coming to SOUND, the first pillar we should discuss is soundless – ‘Silence’, which is an effective

and under-leveraged aspect of communication. It is not easy though; choosing when to speak and

when to remain silent is an art that comes with experience. It requires maturity and control (of ego),

specially amidst provocation and incitement. Thoughtful Silence can prevent many arguments and

conflicts.”

“Amazing! I have never thought of Silence as a communication pillar. We have always discussed

Speak and Listen.” Exclaimed Dan.

“Dan, Thanks for leading me to the next aspect of Sound. Although most of us are not good

listeners normally, we become exceptionally good listeners sometimes. Have you seen it? What do you

think could make bad listener a good one suddenly?” asked Ron.

“A lot depends on the Speaker, I think. Are they talking a subject that interests me? Are they

speaking in a way that interests me? The speaker also matters.”

“Exactly, our self-interest and an appealing narrative are essential for active listening. Speaker,

though, does not matter; Speaker’s reputation and importance may force us to ‘pretend-listen’ just to

show respect, but active listening will only happen if they speak on a subject, and in a way that interest