Page 40 - my SUCCESS! my CHOICE

Deepak Gupta my SUCCESS! my CHOICE
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Dan was suddenly reminded of the Evershine cap problem earlier this week; he recalled Michelle’s

disappointment noticing Dan’s ignorance of the issue that she thought she had ‘communicated’

through email.

“Yes Ron. I have had this experience.” He paused and asked, “But, are you suggesting that we

should not use emails.”

“No Dan. Email is an important tool for communication if used correctly. If you are looking for

quick alignment or decision, an email must be preceded or followed by a phone call or face-to-face

meeting. Email must be short, crisp and should clearly articulate what is expected from the reader in

the subject line, e.g. For Info, For Approval, For Alignment. Short, crisp and clear emails

communicate effectively, are read fully, and responded quickly.”

Ron looked at his watch and said with a smile, “Dan it is quite late already. I do not want to keep

you away from Betsy on Friday evening. I am sorry our session became so long today, but we would

have lost the rhythm by splitting Communication over two sessions. I hope you found it useful.”

“Thank you, Ron, for your patience and time. This has been eye-opener. I have attended several

Communication trainings, but they are typically focused on better Writing and/or Speaking. What you

explained today may seem rudimentary and mundane, but I can clearly foresee that it will make a huge

difference if I can practice it! Thanks.” “I feel so privileged that you gave me so much of your time.

Have a nice weekend.” They shook hands and Dan got up to leave.

“Thanks Dan. But, before you go, I want to leave you with one last thought on communication.”