Page 106 - Sales and Operations Handbook for Managers.pdf

HANDLING ROBBERY

Purpose

Robbery is defined as: The action of taking property unlawfully
from a person or place by force or threat of force.

This section should provide guidance on how best to handle a
robbery.

Applicability

In case of a robbery the most important thing is that all
employees are safe. When confronted by a robber employees
should not resist and give them what they want.

Prerequisites

All employees should take training on robbery situations.

Responsibilities
Sales agent- in charge of notifying authorities and management

that a robbery took place.
DSM- make sure that all employees are safe and that HR and RSM
are engaged. Get to the office and assist with the investigation.

Ensure that HR, RSM and the Sales directors are notified
immediately.

RSM- make sure that all employees are safe and confirm that HR
is engaged. Also make sure that the Sales Director and President
of Sales are notified of the situation.