Page 108 - Sales and Operations Handbook for Managers.pdf
P. 108
Sales Agent DSM/RSM HR
1.Sales agent should
press the alarm
button which is a
silent panic alarm.
2.If the robber wants
money or other items,
then give it to them
without resistance.
4. Once the alarm is
3. The OM will file a
police report while the triggered, notifications
will be sent along with
DSM or RSM arrives at being sent to RSM and
the office and can take Facilities.
the lead.
6.Contact IT and
5. Notify HR of the retrieve footage from
incident. the incident.
7. Follow up with the
employee impacted
from the robbery to
ensure they are doing
well and share info on
the Employee
Assistance Program in
case employee needs
additional counseling.
