Page 113 - Sales and Operations Handbook for Managers.pdf

Procedure

DSM/RSM with HR assistance should investigate the

employee theft to determine the extent of the theft and

notify the Sales Director. The next course of action is taken

based on the evidence provided. Sales Agent/Office
Manager should first notify their DSM or RSM of any money

related discrepancies.

The DSM has 48 hours to investigate the shortage to
determine the next course of action. If the DSM concludes

that the shortage is related to theft, the DSM will notify HR

and their RSM about the situation.

DSM/RSM will review the issue and, working with HR, will

determine if the employee(s) involved should be
terminated or not. If it is known who took the money, the

amount will be deducted from the employee’s paycheck. If

it is

unknown, the cost will be split among the employees of the
office.

HR will attempt to hold back the theft amount up to 100% of

the amount so we can recover the funds. Accounting is then
notified and proceeds with updating the accounting report,

so all discrepancies are validated.