Page 110 - Sales and Operations Handbook for Managers.pdf

Procedure

A DSM/RSM will receive a notification from the alarm

company. DSM/RSM should check cameras to try to find out

the reason for the notification. DSM/RSM should determine if
there was a break in and if someone has broken into the office.

If there was no break-in, DSM/RSM will tell the dispatcher to

disregard if they see nothing on the camera and provide them
with the password.

If there does appear to be a break-in DSM/RSM will tell the
dispatcher to send police to the office and DSM and RSM should

also go to the office to meet the police when they arrive.
DSM/RSM should wait for the police to arrive before entering

the office.

The DSM/RSM will file the police report and see if anything is

missing, take pictures and connect with Facilities to secure the
office and for next steps. DSM/RSM should work with Facilities

to make arrangements if things need to be repaired. If there is a

broken window or door, DSM should find someone to open and
close the office to allow for repairs.

If when checking the cameras nothing seems to be wrong, the
DSM/RSM should still visit the office to ensure everything is

good or send the nearest Office manager to go in and inspect
the office. DSM/RSM must notify the Sales Director about the

incident.