Page 61 - Sales and Operations Handbook for Managers.pdf
P. 61
IT AND FACILITY
TICKETING
Purpose
Corporate or retail employees can seek help with any issues
related to the maintenance of the store or technology.
Applicability
Employees will have a resource to contact for any
maintenance or IT issues.
Prerequisites
Access to IT help desk-Roboform
Access to Service Channel
Responsibilities
AMAX employee- in charge of putting in a ticket for any
issues related to maintenance or IT.
Facilities- in charge of the office audit checklist to ensure all
offices have a standard of cleanliness. If there are any
issues, then they will dispatch a service technician to take
care of the job.
IT Department- in charge of responding and resolving any IT
related issues.
