Page 59 - Sales and Operations Handbook for Managers.pdf

Procedure

DSM will fill out the Monthly DSM Office Audit Survey

which includes the review of the inside office cleanliness

and the outside structure of the building. A walkthrough of

each store in the DSM’s zone will be performed using the

audit survey. DSM will fill out the audit form. Any issues

that can be fixed immediately, DSM will instruct OM to
complete the task.

Any issues for which IT or Facilities need to assist, DSM

will create a ticket. Facilities will address the ticket in the

service channel. OM will make sure any unsolved issues
are resolved and provide an update to DSM if completed

after the DSM has left the store. OM will be told to resolve

the issues. OM needs to take pictures and provide

documentation for the resolved issue.

DSM should follow up on open tickets and escalate it to

RSM after two weeks of the issue not being fixed. DSM will

submit the office audit checklist to RSM and Sales

Directors by the 10th of the month. DSM to keep records of

all the audits.