Page 60 - Sales and Operations Handbook for Managers.pdf

DSM Facilities/IT Department RSM/Sales Directors

1.Fill out monthly
DSM Audit
Survey and do
walkthrough of
each store in
zone.

2. Any issues that need
to be fixed immediately,
instruct OM to complete
the task.

3. Create a ticket in
Service Channel for any 4. Facilities will address
the ticket request in
issues related to IT or
Facilities. Service Channel.

5. Ensure the OM is
following up on the
issue and it has been
resolved. Review the
picture and
documentation for the
resolved issue.

6. Submit the office 7. Review the office
audit checklist to RSM audits every month to
and Sales Director by ensure all offices are up
the 10th of the month. to standard.
Keep record of all
audits.