Page 92 - Sales and Operations Handbook for Managers.pdf

Sales Agent DSM/RSM Underwriting Auditor

1.Policies audited will
be chosen at least
one day prior to the
day and audit is
conducted.

2. Review the printout
from NAT training and
ensure all necessary
information from the
customer.

4. Go to the
Underwriting system
3. All documents are which has a list of all
required to be in the policies. Look for the
system by the end of the application and other
day. supporting documents
to ensure completion.

6. Review the weekly 5. Once score assigned,
score 3 days are allowed close the policy. Send a
to close each suspense weekly report on
listed on the auto fail Tuesday to DSM and
report. RSM to review average
score for the week.

7. Review the quarterly
UW report to determine
trends and see which
offices and zones need
help to bring up scores.