Page 90 - Sales and Operations Handbook for Managers.pdf

Procedure

Audits are done every day of the week for all sold policies.
The policies audited will be chosen at least one day prior to

the day the audit is conducted. A printout is given to a new

agent in NAT training and is trained in how to take

information from customers for a new policy.

Sales Agents should collect all the necessary documents

from the customer. They have till the end of the day to

make sure they have all the documents required in the

system. The UW Auditor will go to the Underwriting system

which has a list of all policies. Look for the application and

other supporting documents to ensure completion. Each
policy is evaluated against the Underwriting Scorecard. The

Scorecard is built into the portal with the scoring. Once the

auditor has assigned a score, the auditor will close the

policy. If the policy does not meet the 90% criteria, the

agent will lose commission for that policy.

Send a weekly report on Tuesday to RSM and DSM to show

average scoring for the week and the auto fail list per DSM.

The DSM has three days to close each suspense listed on the

auto fail report. It also has a list of all policies with their
score so each RSM and DSM can look to see which policy

scored below passing.