Page 3 - A-MAX IT Helpdesk Training Guide

Table of Contents

Guide to Filling out and Submitting Work Order Requests .......................................................................... 2

Introduction .............................................................................................................................................. 2
i. Filling in a Work Order Request ............................................................................................................. 3

ii. Example 1: Tickets with insufficient information .................................................................................. 4
iii. Example 2: Tickets with insufficient information ................................................................................. 4
iv. Example 1: Tickets that are properly filled in ....................................................................................... 5

v. Example 2: Tickets that are properly filled in ........................................................................................ 5
Guide to Troubleshooting Common IT Related Issues ................................................................................. 6

Introduction .............................................................................................................................................. 6
i. Finding your computer name ................................................................................................................. 7

ii. Resolving Printer Issues ....................................................................................................................... 10
iii. RoboForm ........................................................................................................................................... 15

iv. Setting up Remote Desktop Session using SplashTop ........................................................................ 18
iv. Accessing the F Drive .......................................................................................................................... 20
v. Resolving scanner issues ..................................................................................................................... 22

vi. Resolving InsurancePro Issues ........................................................................................................... 24

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