Page 6 - A-MAX IT Helpdesk Training Guide
P. 6
ii. Example 1: Tickets with insufficient information
Title should include:
EmployeeID and
short description of
issue/request
No description of the
problem with the
current monitor was
provided
iii. Example 2: Tickets with insufficient information
Title does not provide
detail on what
program/software is
being used
More detail is required
regarding what
program is being used
4
