Page 5 - A-MAX IT Helpdesk Training Guide
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i. Filling in a Work Order Request                               Clear & concise title.
                                                                                Include: EmployeeID,
                                                                                Location, short
                                                                                description of
                                                                                issue/request


                                    Emp ID: 1245, Stemmons FWY, Internet Connectivity Issues on Computer

                                                                                                    Detailed
                                                      I.T                                           description of
                                                                                                    the problem
                                               Select priority based on urgency of the request

                                    Unable to connect to the internet on Computer Name: Desktop-18735QU
                                    There is a yellow symbol over my internet connection. My internet has been unable since 9:00a.m
                                    today. I am the only user unable to access the internet








                                                     Stemmons FWY





































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