Page 8 - A-MAX IT Helpdesk Training Guide
P. 8
Guide to Troubleshooting Common IT Related Issues
Introduction
There are issues that can be resolved before contacting the IT Helpdesk for assistance. This guide provides
the primary steps that can be taken by the user to resolve issues before contacting the helpdesk. After
following these steps and your problem persists, contact the Helpdesk for assistance.
The topics covered in this guide are:
Finding your computer name
Resolving printer issues
RoboForm
Setting up remote desktop session using SplashTop
Accessing the F Drive
Resolving scanner issues
Resolving InsurancePro issues
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