Page 20 - Event Volunteer Information Booklet
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Customer Service
A big part of your role as an Event Volunteer is customer service.
What is a customer?
A customer is a person or company that receives, consumes or buys a
product or service
As an Event Volunteer – who will our customers be?
Local people attending the event, national people attending the event,
international people attending the event, goods or services companies for
the event
Communication
TYPES OF COMMUNICATION
VERBAL SPOKEN
WRITTEN Tone of Voice
NON-VERBAL
Language Language
Body Language
Clarity Facial Expressions
Gestures & Sign Language
LANGUAGELanguage
Appearance Accuracy Speed and volume of voice
Facial Expressions Effective communication involves three main
Event areas: the words you choose, how you say
Eye Contact them, and how you reinforce them with
non-verbal communication.
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