Page 22 - Event Volunteer Information Booklet

Dealing with Barriers in communication

Not everyone’s first language is

English
• Speak clearly
• Use leaflet or maps to give
directions,
Language • Use sign language to back
up verbal communication

The customer might be blind or
deaf; they may have a learning

disability.
• Speak clearly
• Use visual aids, leaflets,
maps
• Have good eye contact,
• Use body language and
gestures Disability
• Write things down if it’s
possible

Not everyone will understand
jargon so try not to use it,

• Explain things in full
•
Jargon Don’t use abbreviations
Don’t use slang

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